Topics

MetaTrader 4
How can I check if my MT4/MT5 is the latest version? How to import Trading Central's indicators on the MT4/MT5 platform? How to query the historical data of MT4? How to check the email notification of MT4/MT5? How to export trade journals from MT4/MT5?
MetaTrader 5
1.1 How to install MT5 1.2 How to log in to MT5 1.3 How to set the system language of MT5 2. MT5 operation interface introduction 3.1 How to create a new order in MT5
FIX API 4.4
What is FIX API? List of trading products for FIX API 4.4 How to apply for FIX API 4.4? What is the minimum cost requirement for FIX API 4.4? How is FIX API 4.4 used?
FAQ
How to participate in offline island competition? Do I need to pay for participating in offline island competitions? How to sign up for the trading competition? Is there a minimum deposit or trading volume requirement?
About the bonus
When can I get the prize money after winning? Suppose I use two accounts to participate in the Newcomer Group and the Breaking Waves Group respectively, can I receive two bonuses?
About the competition ranking
In addition to the rate of return, are there other conditions that need to be met to get the bonus? How often is the competition leaderboard updated? How to check my competition results? Is the highest yield ranking calculated based on yield?
About the transaction
Can I use EA? What trading techniques are allowed in this competition? The account in the transaction requirements must have 5 valid trading days. How are valid trading days defined? Is the account clearing during the competition counted as a withdrawal? Can I participate in two groups at the same time?
About deposits and withdrawals
Can I participate in the competition if I transfer funds internally to my competition account? If I withdraw funds after the competition starts and my net worth falls below the initial net worth requirement, can I continue the competition? What methods can I use to deposit and withdraw funds?
About Registration
After participating in the first round of competitions, do I have to close my positions before I can participate in the second round? After this round of stage competitions ends, do I need to register again to participate in the next round of competitions? I participated in the previous trading competition. Can I use the same account as before? Why is there no 'Register for Competition' icon in the upper right corner of my account? I have an MT4/MT5 trading account that is not opened with D Prime. How can I directly participate in the competition?
Cross-Currency/Payment Method For Deposit And Withdrawal
Under what circumstances will clients be denied for cross-currency withdrawals? What is the "Cross-Currency/Payment Method Deposit Policy"? When do I need to pay for cross-currency withdrawals handling fees? 
Deposit
What should I do if my deposit fails? Can I get a refund? How to deposit using digital currency? Does it support third-party payment? Can I transfer money using someone else's account? How long does it take for the deposit to be credited to my account? Can it be processed on an expedited basis? What deposit methods are supported? What are the differences between each method?
Withdraw
Why does the system prompt "The current account cannot withdraw funds"? Can I use another person's account to receive withdrawal funds? Which chains are supported for digital currency withdrawals? Is there a minimum withdrawal amount limit? Is there any handling fee for withdrawal? How much are the handling fees for different methods? Does it support multi-currency withdrawals?
Funds Transfer
The transfer failed, where did the funds go? Can I withdraw the transfer after it is successful? Does it support transfers between different currencies? Will the transfer be received in real time? What is intra-platform transfer? How is it different from deposit and withdrawal?
Advanced Trading
How to operate partial closing in MT4? How to check product overnight interest? What is the calculation formula? What is the ratio and sequence of forced liquidation? What is a dividend? How to calculate? What is lock-up and how to collect margin when lock-up?
Australian Stock CFDs
What Australian stock CFD products does D Prime offer? What is the leverage of Australian Stock CFDs products? What is the minimum trading lot size for Australian Stock CFDs?
Forex
What are the trading hours for the currency pair market? What currency pairs does D Prime offer? How is the swap or inventory fee calculated for a currency pair? When is the overnight interest charged in Europe and the United States? What is the trading leverage for D Prime currency pairs?
Precious Metals
What is the leverage for spot gold and spot silver? How is the overnight interest on spot gold calculated? What precious metal products does D Prime offer? How is Margin for Precious Metals Calculated? Why do the spot gold spreads widen sometimes?
U.S. Stock CFDs
What is the leverage of US stock CFD products? Do US stock CFD products have dividends? What US stock CFD products does D Prime offer? Are there overnight interest for US stock CFD products? How to calculate overnight interest? When will dividends be paid for US stock CFD products?
Hong Kong Stock CFDs
What is the leverage of Hong Kong stock CFD products? What Hong Kong stock CFD products does D Prime offer? Is there an overnight interest for Hong Kong stock CFD products? How to calculate overnight interest? Are there any dividends for Hong Kong stock CFD products? When will the dividends of Hong Kong stock CFD products be distributed?
Commodities
Does holding a long crude oil spot order and a short crude oil futures order at the same time occupy unilateral margin? What commodities does D Prime offer? What is the trading leverage for D Prime Spot Crude Oil products? What system does D Prime's crude oil spot quotes come from? What is the overnight interest on spot crude oil products?
Stock Indices
What is the minimum lot size for spot stock indices? What is the leverage of a stock index? What stock index products does D Prime offer?
Futures
What futures products does D Prime offer? What is the difference between D Prime futures and exchange futures? What is the trading leverage for D Prime futures products? What is the minimum trading volume for futures? Does D Prime's futures products have a delivery date?
VPS
How to apply for a VPS trading dedicated server? What are the requirements to apply for a VPS trading dedicated server? Does the VPS trading dedicated server support multiple accounts opening? How long can a VPS trading dedicated server be used for free? How many VPS trading dedicated servers can I apply for?
MAM
Can clients set the ratio of copy trading for the main and sub-accounts?
Account Class
What account levels are Phase 1 and Phase 2 applicable to? Is account merging supported, and what are the rules for merging accounts? How do I sign the agreement now that I have completed the Phase 2 challenge? How to apply for account merger? Will my DP Funded Elite Trader status be revoked?
Funding
DP Funded profit sharing cycle and rules Why can't the payment page pop up after I submit an order in the backend? My debit/credit card does not have an expiration date. How should I fill it in? I have entered the Funded stage. How long will it take to refund the registration fee? How to pay for the challenge fee?
Trading
Phase 1 Trading Rules Corresponding products affected by economic data releases Are there any requirements for single profit and single day profit? The leaderboard ranking in client user portal is based on ? Phase 2 Expert Advisor (EA) Account Trading Rules
Points Mall
What is the "Ideal Home" Points Mall? What gifts can be redeemed in the "Ideal Home" Points Mall? How to get dream value? When will the dream value be paid? Will my Dream Value points expire? How can I check my Dream Value?
D Prime Interest-Free Campaign
What are the terms and conditions of the D Prime interest-free campaign? What is the D Prime Interest-Free Campaign?

Trading Platform

MetaTrader 4
How can I check if my MT4/MT5 is the latest version? How to import Trading Central's indicators on the MT4/MT5 platform? How to query the historical data of MT4? How to check the email notification of MT4/MT5? How to export trade journals from MT4/MT5?
D Prime InTrade
What is D Prime InTrade? What are the features of D Prime InTrade? Where can I download D Prime InTrade? What can I do if I forget my D Prime InTrade password? How to register and log in to D Prime InTrade?
MetaTrader 5
1.1 How to install MT5 1.2 How to log in to MT5 1.3 How to set the system language of MT5 2. MT5 operation interface introduction 3.1 How to create a new order in MT5
TradingView
What are the advantages of TradingView over MetaTrader 4 or MetaTrader 5? Can I open a position on TradingView and close it on another platform?
FIX API 4.4
What is FIX API? List of trading products for FIX API 4.4 How to apply for FIX API 4.4? What is the minimum cost requirement for FIX API 4.4? How is FIX API 4.4 used?

#DooTrader Charity Trading Cup

FAQ
How to participate in offline island competition? Do I need to pay for participating in offline island competitions? How to sign up for the trading competition? Is there a minimum deposit or trading volume requirement?
About the bonus
When can I get the prize money after winning? Suppose I use two accounts to participate in the Newcomer Group and the Breaking Waves Group respectively, can I receive two bonuses?
About the competition ranking
In addition to the rate of return, are there other conditions that need to be met to get the bonus? How often is the competition leaderboard updated? How to check my competition results? Is the highest yield ranking calculated based on yield?
About the transaction
Can I use EA? What trading techniques are allowed in this competition? The account in the transaction requirements must have 5 valid trading days. How are valid trading days defined? Is the account clearing during the competition counted as a withdrawal? Can I participate in two groups at the same time?
About deposits and withdrawals
Can I participate in the competition if I transfer funds internally to my competition account? If I withdraw funds after the competition starts and my net worth falls below the initial net worth requirement, can I continue the competition? What methods can I use to deposit and withdraw funds?
About account opening
What should I do if I have reached the limit on the number of accounts I can open? What should I do if my registered account fails the review? What information do I need to provide to register a real trading account?
About Registration
After participating in the first round of competitions, do I have to close my positions before I can participate in the second round? After this round of stage competitions ends, do I need to register again to participate in the next round of competitions? I participated in the previous trading competition. Can I use the same account as before? Why is there no 'Register for Competition' icon in the upper right corner of my account? I have an MT4/MT5 trading account that is not opened with D Prime. How can I directly participate in the competition?

Social Trading

Account

Company Account
How to open a company account?
Account Security
Will the information bound to the Security Center be used for marketing or shared with third parties? What should I do if two-step verification fails? Will changing my email address or phone number affect my login? What is two-step verification? How do I enable it? How to modify the bound mobile phone number or email address?
Live Account
How to verify profile? How do I change the leverage on my account? Which account type is right for me? How to open a live account? How many accounts can one person apply for?
Login
How to register in D Prime? How to change the password of D Prime User Center account? Can I change the registered email address or mobile phone number in the D Prime User Center? Why was my D Prime User Center account disabled? How to cancel the D Prime User Center account?
Demo Account
How to open a demo account? Can the demo account modify the leverage? How to increase funds in a demo account? What is a demo account? Is there a time limit to use the demo account?

Funding

Withdrawal Account Settings
Will the inconsistency between the withdrawal account binding information and the account real name affect the withdrawal? What should I pay attention to when filling in the SWIFT or wallet address? Can I bind someone else's bank account/wallet address? Is it necessary to review after submitting the withdrawal information? Is it possible to bind multiple withdrawal accounts?
Cross-Currency/Payment Method For Deposit And Withdrawal
Under what circumstances will clients be denied for cross-currency withdrawals? What is the "Cross-Currency/Payment Method Deposit Policy"? When do I need to pay for cross-currency withdrawals handling fees? 
Deposit
What should I do if my deposit fails? Can I get a refund? How to deposit using digital currency? Does it support third-party payment? Can I transfer money using someone else's account? How long does it take for the deposit to be credited to my account? Can it be processed on an expedited basis? What deposit methods are supported? What are the differences between each method?
Withdraw
Why does the system prompt "The current account cannot withdraw funds"? Can I use another person's account to receive withdrawal funds? Which chains are supported for digital currency withdrawals? Is there a minimum withdrawal amount limit? Is there any handling fee for withdrawal? How much are the handling fees for different methods? Does it support multi-currency withdrawals?
Funds Transfer
The transfer failed, where did the funds go? Can I withdraw the transfer after it is successful? Does it support transfers between different currencies? Will the transfer be received in real time? What is intra-platform transfer? How is it different from deposit and withdrawal?

Trading Products

Advanced Trading
How to operate partial closing in MT4? How to check product overnight interest? What is the calculation formula? What is the ratio and sequence of forced liquidation? What is a dividend? How to calculate? What is lock-up and how to collect margin when lock-up?
Australian Stock CFDs
What Australian stock CFD products does D Prime offer? What is the leverage of Australian Stock CFDs products? What is the minimum trading lot size for Australian Stock CFDs?
Forex
What are the trading hours for the currency pair market? What currency pairs does D Prime offer? How is the swap or inventory fee calculated for a currency pair? When is the overnight interest charged in Europe and the United States? What is the trading leverage for D Prime currency pairs?
Precious Metals
What is the leverage for spot gold and spot silver? How is the overnight interest on spot gold calculated? What precious metal products does D Prime offer? How is Margin for Precious Metals Calculated? Why do the spot gold spreads widen sometimes?
U.S. Stock CFDs
What is the leverage of US stock CFD products? Do US stock CFD products have dividends? What US stock CFD products does D Prime offer? Are there overnight interest for US stock CFD products? How to calculate overnight interest? When will dividends be paid for US stock CFD products?
Hong Kong Stock CFDs
What is the leverage of Hong Kong stock CFD products? What Hong Kong stock CFD products does D Prime offer? Is there an overnight interest for Hong Kong stock CFD products? How to calculate overnight interest? Are there any dividends for Hong Kong stock CFD products? When will the dividends of Hong Kong stock CFD products be distributed?
Commodities
Does holding a long crude oil spot order and a short crude oil futures order at the same time occupy unilateral margin? What commodities does D Prime offer? What is the trading leverage for D Prime Spot Crude Oil products? What system does D Prime's crude oil spot quotes come from? What is the overnight interest on spot crude oil products?
Stock Indices
What is the minimum lot size for spot stock indices? What is the leverage of a stock index? What stock index products does D Prime offer?
Futures
What futures products does D Prime offer? What is the difference between D Prime futures and exchange futures? What is the trading leverage for D Prime futures products? What is the minimum trading volume for futures? Does D Prime's futures products have a delivery date?

Tools

VPS
How to apply for a VPS trading dedicated server? What are the requirements to apply for a VPS trading dedicated server? Does the VPS trading dedicated server support multiple accounts opening? How long can a VPS trading dedicated server be used for free? How many VPS trading dedicated servers can I apply for?
MAM
Can clients set the ratio of copy trading for the main and sub-accounts?

Analyzing Tool

Trading Central
What is the analyst view? What is technical analysis? What is an economic calendar? What is Web TV?
Daily Insight
Where can I find the "Daily Insight”?

DPFunded

Account Class
What account levels are Phase 1 and Phase 2 applicable to? Is account merging supported, and what are the rules for merging accounts? How do I sign the agreement now that I have completed the Phase 2 challenge? How to apply for account merger? Will my DP Funded Elite Trader status be revoked?
Funding
DP Funded profit sharing cycle and rules Why can't the payment page pop up after I submit an order in the backend? My debit/credit card does not have an expiration date. How should I fill it in? I have entered the Funded stage. How long will it take to refund the registration fee? How to pay for the challenge fee?
Trading
Phase 1 Trading Rules Corresponding products affected by economic data releases Are there any requirements for single profit and single day profit? The leaderboard ranking in client user portal is based on ? Phase 2 Expert Advisor (EA) Account Trading Rules

Promotions

Points Mall
What is the "Ideal Home" Points Mall? What gifts can be redeemed in the "Ideal Home" Points Mall? How to get dream value? When will the dream value be paid? Will my Dream Value points expire? How can I check my Dream Value?
D Prime Interest-Free Campaign
What are the terms and conditions of the D Prime interest-free campaign? What is the D Prime Interest-Free Campaign?